If equipment still does not work after a replacement arrives, pause assumptions and gather information. The symptom may relate to the part, compatibility, installation or the initial diagnosis. An organised report explains the situation without assigning a cause before it has been assessed.
Identify the order and part
Have the order number, delivery date and purchased reference ready. Photograph the labels on the received board and keep the original board images. If the packaging shows visible damage, document its condition and the part as received.
Keep the labels intact and do not make modifications or attempt repairs yourself to see whether the problem disappears. These changes can also make it harder to describe the condition in which the part arrived.
Explain what happened and when
State whether the issue was noticed on receipt or during professional installation. Describe the precise symptom and any code shown by the equipment. Avoid a vague message such as 'it’s no good': explaining whether it fails to start, does not communicate or repeats the earlier symptom helps direct the review.
- Order number and received board reference.
- Complete equipment model and photographs of its labels.
- Observed symptom and checks documented by the professional.
Include the compatibility information
Attach any previous enquiry confirming a reference before purchase. Point out differences between the listing, the confirmation and the part received. The professional should decide whether to stop testing and revisit the diagnosis; repeated attempts without a technical assessment do not replace that review.
Contact us before arranging a shipment
At Placa Electrónica, we accept a return or replacement when a board has a defect attributable to us. Report the issue with the details above so a solution can be arranged. Ask for instructions before sending the part and retain any available packaging. This situation differs from voluntarily requesting another model for a working board.
Is your board faulty, or are you unable to find a replacement? Share its reference and the symptoms so we can assess a possible repair.
Ask about repairing this boardThis guide supports identification and purchasing decisions. Board diagnosis, removal and installation should be carried out by qualified professionals following the equipment documentation.
